I emailed the Discover credit card folks and they have it all under control. They contested the payment with Best Buy and credited my account. Within a couple of hours I received an email from Best Buy saying that they do have a white screen(magic?) that they will bring and install at no cost. They will also take back the gray screen without a restocking fee. Using a credit card instead of cash has more advantages than I realized.
I volunteered to help get the church here in Rantoul set with a projector and screen for power point. The best price I found for a professional install was the Geek Squad at Best Buy. I paid $100 for a consultation so they would come out to the building and tell me exactly what would be needed to get what we wanted. I thought $100 was a little steep but considering the overall cost, I thought it would be worth it to end up with the right setup the first time. They told me what projector and screen to get. They then came back to install it and the projector couldn't shoot the same ratio as the screen, so they exchanged the projector for a different one that was the same ratio as the screen. The screen they installed was gray instead of white which doesn't work with all the ambient light in a church building, the image looks really faint. I got an email today from Best Buy saying that they don't carry white screens and they won't refund the price of the screen or the install even though what they installed doesn't work. Does that seem right? If I had picked out the projector and screen and it didn't work, I might be a little more understanding, but they were the ones who picked the projector and screen. Any suggestions? My dad said I could call the credit card company that the projector and screen were charged on and ask them to contest that the goods/services paid for were not received.
I'd trust your own (informed) tendencies over Best Buy's suggestions. Their only motivation is to move product. Once you've read up about the options at a site like AVS Forum, you're definitely in a better position to decide what will work then they are. I've never heard one shred of good advice from their staff when it comes to AV equipment.
I'm pretty sure the one we ended up with was gray as well. I believe it has something to do with improving the image. You may research and find that what you have works better than what a white screen would do.
Does Best Buy not have an 800 number for things like this? Isn't there someone we can call and explain this more clearly? It sounds like they're not fully understanding the situation...
So my dreams were warning me, I missed it though. We are in the middle of remodeling our kitchen and I got so involved in that I forgot about a young men's class I was supposed to teach on Wed. night. I had already prepared for the class I just forgot to be there. We left right after worship services so I could get a few last things done in the kitchen before work. I didn't remember until one of the guys called be at home and reminded me. The most ironic part, the topic was self-discipline. I absolutely hate disappointing people or letting them down when they are counting on me.
